前一夜取消的航班：书面全程

答对 · 原样保留它，连时间戳一起，暂时什么都不激活。

你被告知的日期决定你的赔偿 条例把这个日期定在 2 周，不是 7 天：除非你在预定起飞时间之前至少 2 周被告知，赔偿都是应付的。在 2 周到 7 天之间，以及在不足 7 天时，它只有在所提供的改乘让你在一个很窄的时间窗内起飞和到达时才会落空。前一夜被告知，你正好落在应付的那一种情形里。而证明日期不是你的事：第 5(4) 条把这项举证责任放在航空公司身上，正因如此那封带时间戳的邮件才重要。

“have the right to compensation by the operating air carrier in accordance with Article 7, unless: (i) they are informed of the cancellation at least two weeks before the scheduled time of departure; or (ii) they are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or (iii) they are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.”

非官方译文：只要你在出发前不足 2 周被告知，这项权利就打开。只有两种例外，而两种都要求另一趟航班落在一个很窄的时间窗内。前一夜被告知，你就有权。

没有作用 · 回复这封邮件，全用大写，写十二行。

没有人读它，而这甚至不是重点 那个地址什么都通不到，但要留着这封邮件：它才是算数的那份材料。还有一件事，是航空公司无需你开口就应当书面给你的：一份载明你获得赔偿和协助的权利的说明，加上执行本条例的本国机构的联系方式。

“An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Regulation. […] The contact details of the national designated body referred to in Article 16 shall also be given to the passenger in written form.”

非官方译文：航班被取消时，航空公司必须交给你一份你权利的书面摘要，以及监督它的主管机关的地址。如果这封邮件里一样都没有，那已经有问题了。

答对 · 接受尽早改乘，并记下赔偿是另一个问题。

接受一趟替代航班不等于放弃赔偿 条例让你在三样东西之间选择：退还票款、尽早改乘，或者在你方便的日期改乘。这是一次性的选择：取其一就关掉另外两个。赔偿不在这张清单上。它住在另一条里，而且它继续走。

“Where reference is made to this Article, passengers shall be offered the choice between: […] reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought […] (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or (c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.”

非官方译文：在拿回钱和继续出行之间，选择的是你。航空公司必须把三个选项都摆在你面前，不只是摆那个对它合适的。

答对 · 去柜台要求住宿、交通和餐食，并保留每一张收据。

餐食、酒店和前往酒店的车程：写明的，而且免费 当你的替代航班至少落到第二天起飞时，受照管的权利就不再限于饮料：它覆盖在酒店过的那一夜，以及前往那家酒店的交通。而如果航空公司什么都不提供，而你已经自己付了钱，它必须报销那些必要、合理且适当的支出。收据正是为此。

“Where reference is made to this Article, passengers shall be offered free of charge: (a) meals and refreshments in a reasonable relation to the waiting time; (b) hotel accommodation in cases […] where a stay of one or more nights becomes necessary […] (c) transport between the airport and place of accommodation (hotel or other).”

非官方译文：吃、睡，以及前往酒店的车程，由他们承担，不由你承担。这是你开口要的东西，不是你讨来的东西。

答对 · 400 欧元，因为这是一趟欧盟境内超过 1500 公里的航班。

金额是从地图上读出来的，绝不是从你的机票上读出来的 确定赔偿的那一条只认识一个变量：距离。1500 公里以内 250 欧元。欧盟境内超过 1500 公里，以及 1500 到 3500 公里之间的所有其他航班 400 欧元。其余 600 欧元。票价一行都没有出现。

“Where reference is made to this Article, passengers shall receive compensation amounting to: (a) EUR 250 for all flights of 1500 kilometres or less; (b) EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres; (c) EUR 600 for all flights not falling under (a) or (b). In determining the distance, the basis shall be the last destination at which the denial of boarding or cancellation will delay the passenger's arrival after the scheduled time.”

非官方译文：三个金额，三个距离区段。找到你的距离，读出你的金额。你的机票只证明你有一份订单。

答对 · 引出条文回复一次，然后，若没有令人满意的答复，就去找事件发生国的主管机构。

证明它并非特殊情况不是你的事 条文把举证责任倒转过来：只有在航空公司能够证明存在特殊情况时，它才免于赔偿。一封邮件里的一句话不是证据。而欧盟每一个国家都已指定一个你可以自己去找的机构。

“An operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.”

非官方译文：只要它什么都没有证明，赔偿就依然应付。疑义不算在你头上，它算在航空公司头上。