行李丢失或损坏：值得留存的材料

官方文本，原文语言 · Article 3(1)

“1. The liability of a Community air carrier in respect of passengers and their baggage shall be governed by all provisions of the Montreal Convention relevant to such liability.”

官方文本，原文语言 · Annex, section “Complaints on baggage”

“If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.”

官方文本，原文语言 · Section “How to complain”

“If you want to file a claim for lost or damaged luggage, you should do it in writing to the airline within 7 days, or within 21 days of receiving your luggage if it was delayed. There is no standard EU-wide form.”

官方文本，原文语言 · Annex, section “Baggage delays”

“In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures.”

官方文本，原文语言 · Annex, section “Destruction, loss or damage to baggage”

“In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.”

官方文本，原文语言 · Annex, section “Higher limits for baggage”

“A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.”

官方文本，原文语言 · Annex, section “Liability of contracting and actual carriers”

“If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.”

官方文本，原文语言 · Annex, section “Time limit for action”

“Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.”