取消的列车：书面全程

答对 · 我去柜台，要求条例给我的那个选择：退款，或者尽早改乘，或者在我方便的日期改乘。

取消打开三个选项，而挑选的是你 条例不让公司单方面决定。一旦取消在到达时造成 60 分钟或以上的损失，公司就必须立即提供三个选项之间的选择，并作出相应的安排。这不是一次善意表示：这是一项义务，而它的动词是“shall immediately offer”。

“Where it is reasonably to be expected, either at departure or in the event of a missed connection or a cancellation, that arrival at the final destination under the transport contract will be subject to a delay of 60 minutes or more, the railway undertaking operating the delayed or cancelled service shall immediately offer the passenger the choice between one of the following options, and shall make the necessary arrangements: (a) reimbursement of the full cost of the ticket, under the conditions by which it was paid, for the part or parts of his or her journey not made […] (b) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity; (c) continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger's convenience.”

非官方译文：你有三扇门，而钥匙在你口袋里。退款、用另一种方式尽早出发，或者由你自选的另一天走同一段旅程。公司必须把它们提供给你，不是把它们藏起来。

答对 · 我拒绝代金券，要求以货币退款，或者要求尽早改乘。

只有在你接受时，代金券才能替代退款 条文允许代金券，但附一个条件，而这个条件就是你。退款只有在代金券的条件足够灵活，并且旅客同意接受时，才可以采取代金券的形式。只要你什么都没有签，以货币退款就仍然摆在桌上。赔偿也是同一个道理：条例规定，经旅客请求，赔偿以货币支付。

“The reimbursements referred to in point (a) of paragraph 1 and in paragraph 3 shall be paid within 30 days after the receipt of the request. […] The reimbursement may take the form of vouchers and/or the provision of other services provided that the terms of those vouchers and/or services are sufficiently flexible, in particular regarding the validity period and destination, and that the passenger agrees to accept those vouchers and/or services. The reimbursement of the ticket price shall not be reduced by financial transaction costs such as fees, telephone costs or stamps.”

非官方译文：代金券是一份提议，不是一个决定。没有你的同意它一文不值，而且没有人可以借手续费的名义削减你的退款。

没有作用 · 我要求跟铁路公司的总经理说话。

没有大人物会下到站台上，而另一样东西本来是免费的 条例没有打开任何见高层的权利。它确实打开的，自延误 60 分钟起或者在取消的情形下，是几乎没有人开口要的东西：餐食和饮料，如果你不得不过夜，甚至还有酒店以及前往酒店的交通。不收费，由公司承担。

“Where the delay referred to in paragraph 1 amounts to 60 minutes or more, or the service is cancelled, the railway undertaking operating the delayed or cancelled service shall offer the passengers the following, free of charge: (a) meals and refreshments in reasonable relation to the waiting time […] (b) hotel or other accommodation, and transport between the railway station and place of accommodation, in cases where a stay of one or more nights becomes necessary or an additional stay becomes necessary, where and when physically possible.”

非官方译文：等待期间有吃有喝，如果夜幕比你的列车先到，还有一张床。这是在柜台上开口要的，不是向总经理要的。

答对 · 我坐下午 3:30 的长途客车，我保留收据，然后让他们报销。

没有人知道的门槛：100 分钟，你把主动权拿回来 这是整部铁路条例里最具体的一条规定，也是最被忽视的一条。如果公司没有在预定发车时间起 100 分钟内告知改乘方案，你可以自己与另一家铁路、长途客车或公共汽车的公共交通服务提供者订约。之后由它报销必要、适当且合理的费用。你不必请求许可：期限已经替你许可了。

“Where the available re-routing options are not communicated to the passenger within 100 minutes from the scheduled departure time of the delayed or cancelled service or the missed connection, the passenger shall be entitled to conclude such a contract with other providers of public transport services by rail, coach or bus. The railway undertaking shall reimburse the passenger for the necessary, appropriate and reasonable costs that he or she incurs.”

非官方译文：沉默 100 分钟之后，你自己安排行程，走公共交通，而账单归他们。记下时间：正是它打开了这项权利。

答对 · 票价的 50%，也就是 29 欧元，因为到达延误超过 2 小时。

铁路的标尺是一个百分比，距离在其中不起作用 这里与航空完全不同：没有距离区段，没有定额。条例定下的是票价的一个百分比，而且只有两级。延误 60 到 119 分钟之间 25%，自 120 分钟起 50%。它还加了一个价值千金的细节：这项赔偿是应付的，而你不会因此丧失运输权利。

“Without losing the right of transport, a passenger is entitled to compensation for delays from the railway undertaking if he or she is facing a delay between the places of departure and final destination stated in the ticket or through-ticket for which the cost has not been reimbursed in accordance with Article 18. The minimum compensation for delays shall be as follows: (a) 25 % of the ticket price for a delay of 60 to 119 minutes; (b) 50 % of the ticket price for a delay of 120 minutes or more.”

非官方译文：两级，两个百分比。到达时晚超过 2 小时，就是票价的一半。“最低”这个词意味着你所在的国家可以做得更好，绝不能更少。

答对 · 站不住：条例明确排除铁路运营企业员工的罢工。我把它引回给他们。

条例预见到了这个论点，并把它堵住了 让公司免责的情形清单是封闭的，而条文特意补上哪些不属于其中。它自己员工的罢工被明确排除在免责之外，基础设施管理者和车站管理者的行为也一样。极端天气、有人闯入轨道、电缆被盗：算。一场内部劳资纠纷：不算。

“A railway undertaking shall not be obliged to pay compensation if it can prove that the delay, missed connection or cancellation was caused directly by, or was inherently linked with: (a) extraordinary circumstances not connected with the operation of the railway, such as extreme weather conditions, major natural disasters or major public health crises […] Strikes by the personnel of the railway undertaking, acts or omissions by another undertaking using the same railway infrastructure and acts or omissions of the infrastructure and station managers are not covered by the exemption referred to in point (c) of the first subparagraph.”

非官方译文：他们自己雇员的罢工不是特殊情况。这写在列出免责事由的那一款里，而其余部分举证在他们。