6 families, 24 situations

A product that breaks down, a purchase you regret, a subscription you cannot get out of. The European baseline says what the seller owes, and for how long.

• The parcel that never came
• The product that fails too soon
• The online purchase you regret
• The subscription you cannot leave

A cancelled flight, a scrapped train, a bag that never arrives. These are the most precisely costed rights in Europe, and the most widely ignored.

• The flight cancelled the night before
• The flight delayed by 4 hours
• The lost bag
• The cancelled train

An account they refuse to close, a breach announced by email, marketing that never stops. The same Regulation, word for word, in all twenty-seven.

• The account they refuse to erase
• The data breach announced by email
• The marketing that never stops
• We have updated our terms

A roaming bill that surprises you, a site that refuses your card because of where you live, a subscription that goes dark on holiday. Three Regulations, three avoidable surprises.

• The surprise roaming bill
• Geo-blocking at the checkout
• The subscription that goes dark on holiday
• Reporting illegal content

A health problem a thousand kilometres from home. European coordination sets out what happens, and one number works everywhere.

• Falling ill on holiday
• 112, everywhere in Europe
• Your prescription in another country
• An emergency, without the card

Studying abroad, taking a job elsewhere, getting a diploma recognised. Free movement is not an idea: it is a procedure, with texts behind it.

• Going to study in another country
• Working in another country
• An internship or summer job abroad
• Getting your diploma recognised