File EU 2016/679 · 09
The account they refuse to erase
An account they refuse to erase is not a technical problem. Erasure is an obligation that rests on them, the request costs nothing, they have one month to tell you what action they took, and it is up to them to prove your request is abusive.
Item no. 1
The only button on offer
Six years of an account on a photo sharing network, 412 photos online, and the urge to be out of it for good. You live in Belgium. The service itself is established in another country of the Union.
In the settings you look for “delete my account”. There is no “delete my account”. There is “deactivate my account”, and one sentence in pale grey under the button.
- Account open for
- six years
- Photos online
- 412
- Option offered
- Deactivate my account
- Deletion option
- nowhere to be found
- Sentence in pale grey
- Deactivation hides your profile. Your content is retained.
- Article quoted by the service
- none
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File EU 2016/679
The items in this file
Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.