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The sheet to print

Erasing your data: the sheet to keep

Ten reflexes, in the order in which they are useful, from the settings page with no option to the courtroom. Each one carries the text it rests on.

File EU 2016/679

This page is made to be printed: when printing, the whole screen around it disappears.

Law as verified onJuly 29, 2026

  1. 01

    Write a request, do not hunt for the button

    The right is exercised by a request addressed to the controller, not by an interface option. Name the ground you rely on: the data are no longer necessary in relation to the purposes, or you withdraw your consent, or the processing was unlawful.

    Article 17(1) · Regulation (EU) 2016/679, Article 17 (Right to erasure, 'right to be forgotten'), paragraph 1 · eur-lex.europa.eu
  2. 02

    Ask for the copy before the erasure

    A copy of your data, free of charge, in an accessible format, with a reply due within one month. Erase after you have seen. It is the only chance you get to know what they held.

    Section “Access to your personal data” · Data protection: access to your personal data · europa.eu
  3. 03

    Supply only what is necessary to identify you

    Additional information is owed only where they have reasonable doubts concerning your identity, and only where it is necessary to confirm it. Ask which doubt they have before sending any document.

    Article 12(6) · Regulation (EU) 2016/679, Article 12 (Modalities for the exercise of the rights), paragraph 6 · eur-lex.europa.eu
  4. 04

    Pay nothing, and leave the burden of proof with them

    It shall be provided free of charge. They may charge or refuse only for requests that are manifestly unfounded or excessive, in particular repetitive ones, and it is for them to demonstrate that character.

    Article 12(5) · Regulation (EU) 2016/679, Article 12 (Modalities for the exercise of the rights), paragraph 5 · eur-lex.europa.eu
  5. 05

    Count one month from receipt, not from your reminder

    Keep the acknowledgement: that is what starts the clock. Two further months at most are possible, and only if the extension and its reasons were communicated to you within the first month.

    Article 12(3) · Regulation (EU) 2016/679, Article 12 (Modalities for the exercise of the rights), paragraph 3 · eur-lex.europa.eu
  6. 06

    Demand a reasoned refusal, with its avenues of redress

    If they do not act, the text requires them to write the reasons to you at the latest within one month, and to point you to a complaint with a supervisory authority and a judicial remedy. A silence is not a refusal.

    Article 12(4) · Regulation (EU) 2016/679, Article 12 (Modalities for the exercise of the rights), paragraph 4 · eur-lex.europa.eu
  7. 07

    Claim the list of recipients

    The erasure is communicated to each recipient to whom the data have been disclosed, unless that proves impossible or involves disproportionate effort. And the list of those recipients is yours if you request it.

    Article 19 in full · Regulation (EU) 2016/679, Article 19 (Notification obligation regarding erasure of personal data) · eur-lex.europa.eu
  8. 08

    Know the limit: not everything gets erased

    The right does not apply to the extent that processing remains necessary for freedom of expression and information, for compliance with a legal obligation which requires processing, or for the establishment and defence of legal claims. Ask for the erasure of what can be erased.

    Article 17(3) · Regulation (EU) 2016/679, Article 17 (Right to erasure), paragraph 3 · eur-lex.europa.eu
  9. 09

    Lodge your complaint in your own country

    With the supervisory authority of the Member State of your habitual residence, your place of work, or the place of the alleged infringement. The company's registered office is not on the list.

    Article 77(1) and (2) · Regulation (EU) 2016/679, Article 77 (Right to lodge a complaint with a supervisory authority) · eur-lex.europa.eu
  10. 10

    If you go to court, the court where you live has jurisdiction

    Proceedings may be brought before the courts of the Member State where the controller has an establishment, but also before those of the Member State where you have your habitual residence. Both options are in the text.

    Article 79(2) · Regulation (EU) 2016/679, Article 79 (Right to an effective judicial remedy against a controller) · eur-lex.europa.eu

General information on the European baseline, not legal advice on your case. Independent educational site, unconnected to the institutions of the European Union. The redress links in this file point only to official bodies.

Sources checked on July 29, 2026. · https://depleindroit.odersa.org/en/fiches/le-compte-qu-on-refuse-d-effacer · Content licensed under CC BY 4.0.

What the law owes you

Every right with its amount or its deadline, the extract of the official text it rests on, and its address.

A right to obtain erasure, and an obligation to erase

The text runs both ways in the same sentence: you have the right to obtain erasure without undue delay, and the controller has the obligation to erase without undue delay, as soon as one of the grounds on the list applies. The first two are ordinary: the data are no longer necessary in relation to the purposes, or you withdraw the consent the processing was based on.

The official text · Article 17(1)

“1. The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies: (a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (b) the data subject withdraws consent on which the processing is based […] and where there is no other legal ground for the processing; […] (d) the personal data have been unlawfully processed;”

Official Journal of the European Union · EUR-Lex · https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

A copy of everything they hold, before erasing

Confirmation as to whether data concerning you are being processed, access to that data, and a copy of the data undergoing processing. With the purposes, the categories of data and the recipients. A reasonable fee may be charged only for a FURTHER copy.

The official text · Article 15(1) and (3)

“1. The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information: (a) the purposes of the processing; (b) the categories of personal data concerned; (c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations; […] 3. The controller shall provide a copy of the personal data undergoing processing. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs.”

Official Journal of the European Union · EUR-Lex · https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

An identity check fenced in by two words

They may request additional information only where they have reasonable doubts concerning your identity, and only information that is necessary to confirm it. Two conditions, rather than a list of documents to hand over.

The official text · Article 12(6)

“6. Without prejudice to Article 11, where the controller has reasonable doubts concerning the identity of the natural person making the request referred to in Articles 15 to 21, the controller may request the provision of additional information necessary to confirm the identity of the data subject.”

Official Journal of the European Union · EUR-Lex · https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

No payment required, and the proof of abuse is on them

Actions taken under Articles 15 to 22 shall be provided free of charge. The exception is narrow: requests that are manifestly unfounded or excessive, in particular repetitive ones. And the controller shall bear the burden of demonstrating that character.

The official text · Article 12(5)

“5. Information provided under Articles 13 and 14 and any communication and any actions taken under Articles 15 to 22 and 34 shall be provided free of charge. Where requests from a data subject are manifestly unfounded or excessive, in particular because of their repetitive character, the controller may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or (b) refuse to act on the request. The controller shall bear the burden of demonstrating the manifestly unfounded or excessive character of the request.”

Official Journal of the European Union · EUR-Lex · https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

One month, and the clock starts at their acknowledgement

1 month

The period runs from receipt of the request. It may be extended by two further months where necessary, taking into account the complexity and number of the requests, provided the extension and the reasons for the delay were communicated to you within the first month.

The official text · Article 12(3)

“3. The controller shall provide information on action taken on a request under Articles 15 to 22 to the data subject without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests. The controller shall inform the data subject of any such extension within one month of receipt of the request, together with the reasons for the delay.”

Official Journal of the European Union · EUR-Lex · https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

A refusal has to be reasoned and tell you where to go

If they do not act, they shall inform you without delay and at the latest within one month of the reasons for not taking action, and of the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy. A silence meets none of those conditions.

The official text · Article 12(4)

“4. If the controller does not take action on the request of the data subject, the controller shall inform the data subject without delay and at the latest within one month of receipt of the request of the reasons for not taking action and on the possibility of lodging a complaint with a supervisory authority and seeking a judicial remedy.”

Official Journal of the European Union · EUR-Lex · https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

The erasure is communicated to those who received your data

The controller shall communicate the erasure to each recipient to whom the data have been disclosed, unless this proves impossible or involves disproportionate effort. And it shall inform you about those recipients if you request it.

The official text · Article 19 in full

“The controller shall communicate any rectification or erasure of personal data or restriction of processing carried out in accordance with Article 16, Article 17(1) and Article 18 to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort. The controller shall inform the data subject about those recipients if the data subject requests it.”

Official Journal of the European Union · EUR-Lex · https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

A complaint to lodge where you live

With a supervisory authority, in particular that of the Member State of your habitual residence, your place of work, or the place of the alleged infringement. The authority then informs you of the progress and the outcome, including the possibility of a judicial remedy.

The official text · Article 77(1) and (2)

“1. Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this Regulation. 2. The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78.”

Official Journal of the European Union · EUR-Lex · https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32016R0679

This site is educational and independent: it is not an official site of the European Union, and this verdict is not legal advice on your case. The deadlines and wordings quoted are copied from the official text or the official page, whose link appears under each right.