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English
By RightEuropean rights, in situation
ODERSA association · Rights programmeIndependent educational site. Not an official website of the European Union.

File EU 93/13 · 04

The subscription you cannot leave

A twelve-month subscription, a six-month notice period, a price rise with no way out: three set-ups that the Union's official list has described in advance, point by point. An unfair term does not bind you, and you are not the one saying so.

Item no. 1

The renewal email

A yearly subscription to an online gym, taken out eleven months ago for twelve months, €29 a month. You were planning to let it lapse and not renew.

The email lands on a Tuesday: it has already been renewed.

Email from the subscriptions departmentSubject: renewal of your plan

Your subscription has been renewed for a further period of twelve months, at the current rate.

In accordance with clause 14.3 of our terms and conditions, any request not to renew had to reach us no later than six months before the expiry date. As that deadline has passed, your request cannot be taken into account.

Thank you for your loyalty.

The played version needs JavaScript. Without it, the scene above stays readable, and every item of the file lives on its own page.

File EU 93/13

The items in this file

Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.

The sheet to printThe reflexes to keep, each with its official textOfficial redressThe real steps, with the links to the bodiesThe written walkthroughThe whole situation item by item, answers includedThe rights, one by oneEvery right taught on this site, with its sourceThe next situationThe flight cancelled the night before