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English
By RightEuropean rights, in situation
ODERSA association · Rights programmeIndependent educational site. Not an official website of the European Union.

File EU 2019/771 · 02

The product that fails too soon

A €129 headset, a failure at eighteen months, and a seller waving a manufacturer's warranty that expired six months ago. The guarantee that matters is not that one: it is legal, it lasts two years, and it applies independently of any commercial guarantee.

Item no. 1

Eighteen months, then silence

Your headset, bought for €129 eighteen months ago from an online electronics shop, will not switch on any more. No drop, no water: it went quiet last night and never came back.

You write to the seller. The reply lands in ten minutes, friendly and final.

After-sales service replyFile V6R-D19

We have checked: your headset came with a 12-month manufacturer's warranty, which has now expired.

We are therefore unable to take any further action on your request. We invite you to browse our current range.

This file is closed.

The played version needs JavaScript. Without it, the scene above stays readable, and every item of the file lives on its own page.

File EU 2019/771

The items in this file

Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.

The sheet to printThe reflexes to keep, each with its official textOfficial redressThe real steps, with the links to the bodiesThe written walkthroughThe whole situation item by item, answers includedThe rights, one by oneEvery right taught on this site, with its sourceThe next situationThe online purchase you regret