File EU 2011/83 · 03
The online purchase you regret
A headset tried for three evenings, a house policy demanding a reason and a sealed box, and a European text saying the opposite: fourteen days to change your mind, no justification needed, full refund included.
Item no. 1
Three evenings in, and no
A wireless headset, ordered one Sunday evening from an online shop, paid €89, delivered Tuesday to a parcel point. Three evenings of trying it at home: it squeezes, it runs hot, and the sound disappoints.
You want to send it back. The shop's “Help” page opens a form that starts with a red box: “detailed reason for your dissatisfaction (required field)”.
- Item
- wireless headset
- Price paid
- €89, standard delivery included
- Delivery
- Tuesday, parcel point
- Condition
- unboxed, tried for three evenings
- Return form
- detailed reason required
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File EU 2011/83
The items in this file
Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.