File EU 261/2004 · 06
The flight delayed by 4 hours
Nobody cancels anything. They simply make you wait, screen after screen, until you give up. Yet the waiting opens rights from the second hour on, and a delay of more than three hours on arrival opens €250.
Item no. 1
6.40 a.m., and nothing moves
Naples to Vienna, about 800 km, a one-way ticket bought for €74. Departure due at 6.40 a.m., arrival due at 8.45 a.m. You slept four hours.
At 6.15 a.m. the board flips the flight to “delayed” without a word of explanation. New estimated departure: 9 a.m. Two hours and twenty minutes later than planned.
- Flight
- 6.40 a.m., Naples to Vienna
- Status
- Delayed
- Estimated departure
- 9 a.m., that is 2 h 20 later
- Reason displayed
- none
- Desk
- one agent for the whole queue
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File EU 261/2004
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