File EU 2011/83 · 01
The parcel that never came
A backpack paid €74, a tracking page frozen on “in transit”, and a seller pointing you at the courier. The European text says the opposite: delivering is the seller's job, and the risk travels on their back, not yours.
Item no. 1
Thirty-three days, zero backpack
Thirty-three days ago, you ordered a €74 hiking backpack from an online shop. The order confirmation announced no delivery date, only “being prepared”.
For seventeen days, the courier's tracking page has shown the same line. This morning, you opened the seller's chat.
- Order placed
- 33 days ago
- Courier tracking
- “in transit”, unchanged for 17 days
- Seller's reply
- “The parcel is with the courier, there is nothing we can do.”
- Seller's advice
- “Open a claim with the courier.”
- Article quoted by the seller
- none
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File EU 2011/83
The items in this file
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