The real redress, in order

General information, not legal advice on your case. Every remedy has a time limit, often set by national rules: act early, and check the limit that applies to your case before you wait.

1. The seller, in writing, with a dated additional period

   As soon as the delay shows

   Report the missed delivery, set an appropriate additional period, announce termination failing delivery. Keep the delivery receipt: it dates the deadline. If the period passes, terminate the contract and claim all sums paid, delivery costs included.

   Shipping and delivery (Your Europe, European Union)

2. The European Consumer Centre in your country

   At any time

   For a purchase from a seller in another EU country, the official returns page points to the European Consumer Centre in your country, which can help you cancel a contract or obtain a refund.

   European Consumer Centres Network (ECC-Net)

3. Consumer dispute resolution

   If the seller refuses

   If the seller does not reply or refuses, the official page of the Union lists the consumer dispute resolution routes, including out-of-court bodies, country by country.

   Consumer dispute resolution (Your Europe, European Union)

4. The European Small Claims Procedure

   Last

   A written procedure provided by Union law for cross-border claims. The Regulation establishing it states in black and white that representation by a lawyer or another legal professional is not mandatory.

   Small claims (e-Justice portal, European Union)

Limitation periods and the rules of procedure before a national court are not covered here: this site presents only the European baseline common to the twenty-seven. A Directive sets a minimum: your national law may provide better, never less.