الرقم 112: البطاقة التي تُحفظ

النص الرسمي، بلغته الأصلية · Section “112: the single European emergency number”

“112 is the European emergency number you can dial free of charge from fixed and mobile phones everywhere in the EU. It will get you straight through to the emergency services – police, ambulance, fire brigade.”

النص الرسمي، بلغته الأصلية · Article 109(1)

“Member States shall ensure that all end-users of the services referred to in paragraph 2, including users of public pay telephones, are able to access the emergency services through emergency communications free of charge and without having to use any means of payment, by using the single European emergency number ‘112’ and any national emergency number specified by Member States.”

النص الرسمي، بلغته الأصلية · Article 109(6)

“Member States shall ensure that caller location information is made available to the most appropriate PSAP without delay after the emergency communication is set up. This shall include network-based location information and, where available, handset-derived caller location information. Member States shall ensure that the establishment and the transmission of the caller location information are free of charge for the end-user and the PSAP with regard to all emergency communications to the single European emergency number ‘112’.”

النص الرسمي، بلغته الأصلية · Article 109(3)

“Member States shall ensure that all emergency communications to the single European emergency number ‘112’ are appropriately answered and handled in the manner best suited to the national organisation of emergency systems. Such emergency communications shall be answered and handled at least as expeditiously and effectively as emergency communications to the national emergency number or numbers, where those continue to be in use.”

النص الرسمي، بلغته الأصلية · Article 109(5)

“Member States shall ensure that access for end-users with disabilities to emergency services is available through emergency communications and is equivalent to that enjoyed by other end-users, in accordance with Union law harmonising accessibility requirements for products and services. The Commission and the national regulatory or other competent authorities shall take appropriate measures to ensure that, whilst travelling in another Member State, end-users with disabilities can access emergency services on an equivalent basis with other end-users, where feasible without any pre-registration.”

النص الرسمي، بلغته الأصلية · Section “116 000: the hotline for missing children”

“If your child goes missing, either at home or in another EU country, you can call 116 000, the hotline for missing children. In line with EU rules, the 116 000 hotline is available in all EU countries. […] You can use the hotline to report a missing child; it also provides guidance and support to the families of missing children.”