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النص الرسمي، بلغته الأصلية · Opening of the page “Unfair contract terms”

“Under EU law, standard contract terms used by traders have to be fair. This doesn't change if they're called "terms and conditions" or are part of a detailed contract that you actually have to sign. The contract is not allowed to create an imbalance between your rights and obligations as a consumer and the rights and obligations of sellers and suppliers.”

النص الرسمي، بلغته الأصلية · Article 3(2)

“2. A term shall always be regarded as not individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term, particularly in the context of a pre-formulated standard contract. […] Where any seller or supplier claims that a standard term has been individually negotiated, the burden of proof in this respect shall be incumbent on him.”

النص الرسمي، بلغته الأصلية · Article 3(3)

“3. The Annex shall contain an indicative and non-exhaustive list of the terms which may be regarded as unfair.”

النص الرسمي، بلغته الأصلية · Article 6(1), point (o), and Article 6(9)

“1. Before the consumer is bound by a distance or off-premises contract, or any corresponding offer, the trader shall provide the consumer with the following information in a clear and comprehensible manner: […] (o) the duration of the contract, where applicable, or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating the contract; […] 9. As regards compliance with the information requirements laid down in this Chapter, the burden of proof shall be on the trader.”

النص الرسمي، بلغته الأصلية · Article 5

“In the case of contracts where all or certain terms offered to the consumer are in writing, these terms must always be drafted in plain, intelligible language. Where there is doubt about the meaning of a term, the interpretation most favourable to the consumer shall prevail.”

النص الرسمي، بلغته الأصلية · Article 6(1)

“1. Member States shall lay down that unfair terms used in a contract concluded with a consumer by a seller or supplier shall, as provided for under their national law, not be binding on the consumer and that the contract shall continue to bind the parties upon those terms if it is capable of continuing in existence without the unfair terms.”

النص الرسمي، بلغته الأصلية · Article 7(1)

“1. Member States shall ensure that, in the interests of consumers and of competitors, adequate and effective means exist to prevent the continued use of unfair terms in contracts concluded with consumers by sellers or suppliers.”