Real redress, in order

General information, not legal advice on your case. Every remedy has a time limit, often set by national rules: act early, and check the limit that applies to your case before you wait.

1. The platform's notice mechanism, then its internal complaint

   As soon as you find it

   Report through the electronic form: exact URL, substantiated explanation, your contact details, your good-faith statement, evidence attached. Archive the acknowledgement and the decision. If refused, open the internal complaint: free, electronic, open for at least six months, with qualified human supervision at the end.

   The Digital Services Act and its coordinators (European Commission)

2. A certified out-of-court dispute settlement body

   After the platform's decision

   You are entitled to select any certified body to resolve the dispute over the decision, including where the internal complaint yielded nothing. Information about this route must be easily accessible on the platform's interface, and certified bodies are registered with the coordinators.

   The Digital Services Coordinators, who certify these bodies (European Commission)

3. The Digital Services Coordinator of your country

   At any time

   Lodge a complaint against the platform alleging an infringement of the Regulation, with the coordinator of the Member State where you are located. It assesses the complaint, transmits it to the coordinator of the country of establishment where appropriate, and you have the right to be heard and informed of its status.

   The list of Digital Services Coordinators, country by country (European Commission)

4. The courts, in accordance with applicable law

   Last

   The Regulation preserves your right to initiate, at any time, proceedings before a court to contest the platform's decisions, and it opens the right to seek compensation for damage suffered due to an infringement of its obligations. For a small cross-border claim, the European Regulation establishing the Small Claims Procedure states in black and white that representation by a lawyer or another legal professional is not mandatory.

   Small claims (e-Justice portal, European Union)

The criminal classification of the fraud and proceedings against its author are matters for national authorities: this file deals only with the platform's European obligations. This site presents only the European baseline shared by the twenty-seven.