The real redress, in order

General information, not legal advice on your case. Every remedy has a time limit, often set by national rules: act early, and check the limit that applies to your case before you wait.

1. The seller, in writing, with your dated statement

   Before the fourteen days run out

   Withdrawal is addressed to the trader: the directive's model form, or any unambiguous statement. Give the order number and the delivery date, then keep the acknowledgment of receipt and the dispatch receipt: those are the two documents that start the clocks.

   Returns and refunds (Your Europe, European Union)

2. The European Consumer Centre in your country

   At any time

   The official page of the Union says it: if you have a problem cancelling a contract or getting a refund in another EU country, the European Consumer Centre in your country can help.

   European Consumer Centres Network (ECC-Net)

3. Consumer dispute resolution

   If the seller refuses

   If the direct exchange fails, the official page of the Union describes the consumer dispute resolution routes, amicable then judicial, and points to the competent bodies in each country.

   Consumer dispute resolution (Your Europe, European Union)

4. The European Small Claims Procedure

   Last

   For a cross-border claim, the written European procedure exists, and the regulation establishing it states in black and white that representation by a lawyer or another legal professional is not mandatory.

   Small claims (e-Justice portal, European Union)

Limitation periods and the rules of procedure before a national court are not covered here: this site presents only the European baseline common to the twenty-seven. A directive sets a minimum: your national law may provide better, never less.