File EU 2019/771 · 02
The product that fails too soon
A €129 headset, a failure at eighteen months, and a seller waving a manufacturer's warranty that expired six months ago. The guarantee that matters is not that one: it is legal, it lasts two years, and it applies independently of any commercial guarantee.
Item no. 1
Eighteen months, then silence
Your headset, bought for €129 eighteen months ago from an online electronics shop, will not switch on any more. No drop, no water: it went quiet last night and never came back.
You write to the seller. The reply lands in ten minutes, friendly and final.
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File EU 2019/771
The items in this file
Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.