File EU 2027/97 · 07
The lost bag
A suitcase in the hold, six days of silence, a desk pointing you at the partner airline. The European regulation makes the Montreal Convention apply, your complaint gets written straight away, and the windows are counted in days: seven for damage, 21 for delay.
Item no. 1
The belt stops
Evening flight from Lisbon to Helsinki, one suitcase checked into the hold. On arrival, the belt turns, empties, stops. Your suitcase is not on it.
The airline's app displays: “baggage in transit, no action required on your part”.
- Flight
- Lisbon to Helsinki, arrived on time
- Checked baggage
- one suitcase, in the hold
- Status
- in transit
- Instruction displayed
- no action required
- Baggage desk
- open, at the far end of the hall
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File EU 2027/97
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