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English
By RightEuropean rights, in situation
ODERSA association · Rights programmeIndependent educational site. Not an official website of the European Union.

Official redress

Real redress, in order

Three steps, to be climbed in this order: the first pins the practice down in writing, the other two send it upwards.

Law as verified onJuly 29, 2026

File EU 2018/302

General information, not legal advice on your case. Every remedy has a time limit, often set by national rules: act early, and check the limit that applies to your case before you wait.

  1. The trader, in writing

    As soon as it happens

    Describe the blocking precisely: redirection without consent, offer refused despite pick-up inside their zone, payment rejected for its country of issue. Cite Regulation (EU) 2018/302 and the article concerned, attach the screenshots, and ask for the correction.

    Pricing and payments (Your Europe, European Union)

  2. The European Consumer Centre of your country

    If the trader stands firm

    For a dispute with a trader established in another Union country, the European Consumer Centres Network provides the practical assistance the Regulation provides for: analysis of the file, contact with the trader, referral to the competent body.

    European Consumer Centres Network (ECC-Net)

  3. The national bodies in charge of geo-blocking

    To stop the practice

    Each Member State has designated its enforcement and assistance bodies for this Regulation. The European Commission publishes their list, country by country: that is where a persistent practice gets reported, with your exhibits.

    Geo-blocking: the competent national bodies (European Commission)

What follows a report is a matter for the national bodies and their procedures: this site presents only the European baseline shared by the twenty-seven.

File EU 2018/302

The items in this file

Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.

Play the situationThe file, decision by decisionThe sheet to printThe reflexes to keep, each with its official textThe written walkthroughThe whole situation item by item, answers includedThe rights, one by oneEvery right taught on this site, with its sourceThe next situationThe subscription that goes dark on holiday