Official redress
Real redress, in order
Three steps, to be climbed in this order: the first pins the practice down in writing, the other two send it upwards.
Law as verified onJuly 29, 2026
File EU 2018/302
The trader, in writing
As soon as it happens
Describe the blocking precisely: redirection without consent, offer refused despite pick-up inside their zone, payment rejected for its country of issue. Cite Regulation (EU) 2018/302 and the article concerned, attach the screenshots, and ask for the correction.
The European Consumer Centre of your country
If the trader stands firm
For a dispute with a trader established in another Union country, the European Consumer Centres Network provides the practical assistance the Regulation provides for: analysis of the file, contact with the trader, referral to the competent body.
The national bodies in charge of geo-blocking
To stop the practice
Each Member State has designated its enforcement and assistance bodies for this Regulation. The European Commission publishes their list, country by country: that is where a persistent practice gets reported, with your exhibits.
Geo-blocking: the competent national bodies (European Commission)
What follows a report is a matter for the national bodies and their procedures: this site presents only the European baseline shared by the twenty-seven.
File EU 2018/302
The items in this file
Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.