Real redress, in order

General information, not legal advice on your case. Every remedy has a time limit, often set by national rules: act early, and check the limit that applies to your case before you wait.

1. The provider, in writing, from the app or its form

   As soon as it blocks

   Describe the blocking, cite Regulation (EU) 2017/1128, state that your presence is temporary and your residence unchanged, and offer two documents from the official list if verification is the issue. The sample story published by the official page ends with access fully restored after a simple complaint to the provider.

   Accessing online content abroad (Your Europe, European Union)

2. The European Consumer Centre of your country

   If the provider stands firm

   If the provider stands by the blocking, the paid option or the paperwork inventory, the European Consumer Centres Network helps and advises on cross-border consumer disputes, file and screenshots attached.

   European Consumer Centres Network (ECC-Net)

3. Consumer dispute resolution

   Last

   For a dispute that persists, the official page of the Union lists the consumer dispute resolution routes, country by country, with their official bodies.

   Consumer dispute resolution (Your Europe, European Union)

Whether your actual and stable residence qualifies depends on your real situation: this site presents only the European baseline shared by the twenty-seven, never an opinion on a personal case.