Skip to content
This is an official ODERSA website.Here’s how you know

The official domain

The address of this site ends in odersa.org. Every service the association runs sits on a subdomain of odersa.org and nowhere else. If the address in your browser’s address bar does not end in odersa.org, this site is not ours.

Free, and no account

Everything is open straight away. No sign-up, no account, no password, no subscription, no advertising. Nothing is held back for those who pay, because there is nothing to pay for.

No data collected

This site does not follow you: no tracker, no tracking cookie, no measurement tool built into these pages, and nothing measured on your device. Our host counts requests in aggregate, as any server that answers does: a total, never a profile. You do not have to take our word for it: open your browser’s developer tools, go to the Network tab, and reload the page. You will see the full list of what the site asks for. Everything comes from odersa.org, nothing goes anywhere else.

Free to reuse

The content is published under the CC BY 4.0 licence. You may copy it, translate it, print it and pass it on, for your classes as much as for the people around you, on one condition only: credit ODERSA.

English
By RightEuropean rights, in situation
ODERSA association · Rights programmeIndependent educational site. Not an official website of the European Union.

Official redress

Real redress, in order

112 is not claimed, it is dialled. Three steps: for before, for after, and for the bill that should never have existed.

Law as verified onJuly 29, 2026

File EU 2018/1972

General information, not legal advice on your case. Every remedy has a time limit, often set by national rules: act early, and check the limit that applies to your case before you wait.

  1. Before leaving: the official emergencies page

    Before leaving

    The official EU page sums up 112, 116 000 and the use of emergency numbers country by country. Two numbers to memorise, and nothing else to prepare: it is the cheapest redress on this site.

    Emergencies, the 112 number (Your Europe, European Union)

  2. After the emergency: the care you received is reimbursable

    After the care

    The official emergencies page reminds you to carry the European Health Insurance Card: if urgent medical care had to be paid for on the spot, reimbursement is claimed from the institution of the place of stay or from your insurer once home. The file “Falling ill on holiday” on this site plays that step in detail.

    Unplanned healthcare: payments and reimbursements (Your Europe, European Union)

  3. If a 112 call was billed to you

    When the bill arrives

    Article 109 of the European Electronic Communications Code founds the free access to 112 and the free transmission of the caller's location. If a line on an invoice claims otherwise, dispute it first with your operator, official text in hand.

    Directive (EU) 2018/1972, European Electronic Communications Code (EUR-Lex)

The practical organisation of the emergency services (languages spoken, resources deployed, response times) belongs to each country: this site describes only the European baseline common to the twenty-seven.

File EU 2018/1972

The items in this file

Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.

Play the situationThe file, decision by decisionThe sheet to printThe reflexes to keep, each with its official textThe written walkthroughThe whole situation item by item, answers includedThe rights, one by oneEvery right taught on this site, with its sourceThe next situationYour prescription in another country