Official redress
Real redress, in order
112 is not claimed, it is dialled. Three steps: for before, for after, and for the bill that should never have existed.
Law as verified onJuly 29, 2026
File EU 2018/1972
Before leaving: the official emergencies page
Before leaving
The official EU page sums up 112, 116 000 and the use of emergency numbers country by country. Two numbers to memorise, and nothing else to prepare: it is the cheapest redress on this site.
After the emergency: the care you received is reimbursable
After the care
The official emergencies page reminds you to carry the European Health Insurance Card: if urgent medical care had to be paid for on the spot, reimbursement is claimed from the institution of the place of stay or from your insurer once home. The file “Falling ill on holiday” on this site plays that step in detail.
Unplanned healthcare: payments and reimbursements (Your Europe, European Union)
If a 112 call was billed to you
When the bill arrives
Article 109 of the European Electronic Communications Code founds the free access to 112 and the free transmission of the caller's location. If a line on an invoice claims otherwise, dispute it first with your operator, official text in hand.
Directive (EU) 2018/1972, European Electronic Communications Code (EUR-Lex)
The practical organisation of the emergency services (languages spoken, resources deployed, response times) belongs to each country: this site describes only the European baseline common to the twenty-seven.
File EU 2018/1972
The items in this file
Every item has its own page. The situation is played here; what you keep, what you send and what you re-read live next door.