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This is an official ODERSA website.Here’s how you know

The official domain

The address of this site ends in odersa.org. Every service the association runs sits on a subdomain of odersa.org and nowhere else. If the address in your browser’s address bar does not end in odersa.org, this site is not ours.

Free, and no account

Everything is open straight away. No sign-up, no account, no password, no subscription, no advertising. Nothing is held back for those who pay, because there is nothing to pay for.

No data collected

This site does not follow you: no tracker, no tracking cookie, no measurement tool built into these pages, and nothing measured on your device. Our host counts requests in aggregate, as any server that answers does: a total, never a profile. You do not have to take our word for it: open your browser’s developer tools, go to the Network tab, and reload the page. You will see the full list of what the site asks for. Everything comes from odersa.org, nothing goes anywhere else.

Free to reuse

The content is published under the CC BY 4.0 licence. You may copy it, translate it, print it and pass it on, for your classes as much as for the people around you, on one condition only: credit ODERSA.

English
By RightEuropean rights, in situation
ODERSA association · Rights programmeIndependent educational site. Not an official website of the European Union.

Journal

What has changed

A catalogue is never dated, but a journal always is.

  1. 2 case files verified

    • The product that fails too soon
    • The flight delayed by 4 hours

  2. 22 case files verified

    • The parcel that never came
    • The online purchase you regret
    • The subscription you cannot leave
    • The flight cancelled the night before
    • The lost bag
    • The cancelled train
    • The account they refuse to erase
    • The data breach announced by email
    • The marketing that never stops
    • We have updated our terms
    • The surprise roaming bill
    • Geo-blocking at the checkout
    • The subscription that goes dark on holiday
    • Reporting illegal content
    • Falling ill on holiday
    • 112, everywhere in Europe
    • Your prescription in another country
    • An emergency, without the card
    • Going to study in another country
    • Working in another country
    • An internship or summer job abroad
    • Getting your diploma recognised